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At DLHE Beauty by Diamonds Luxury Hair Express LLC, we are committed to providing exceptional service and ensuring your order arrives safely and on time.

Domestic Shipping (United States)

Most U.S. orders are delivered within 1–3 business days after processing.

International Shipping

International orders are typically delivered within 9–16 business days, depending on the destination and local carrier services.

Please note that delivery times are estimates and may vary due to weather conditions, customs processing, holidays, carrier delays, or other circumstances beyond our control.

International orders may also be subject to customs duties and import taxes, which are the responsibility of the customer

Returns & Exchanges

Your satisfaction is important to us. If you wish to return or exchange an item, please contact our Customer Support team within 7 days of your purchase date by emailing:

Orders@dlhebeauty.com

To be eligible for a return or exchange, all items must:

• Be unused and unworn

• Remain in their original packaging

• Be free from damage, alterations, or signs of use

• Include all original tags, ties, and accessories (if applicable)

Once your return has been received and inspected, we will notify you of its approval. Approved returns will be refunded to your original payment method, or your requested exchange will be processed. Approved refunds are issued to your original payment method within 7–10 business days of receiving your return.

Exchanges

If exchanging for a different product:

• If the new item costs less, the price difference will be refunded to your original payment method.

• If the new item costs more, the remaining balance must be paid before your exchange is shipped.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

• An incorrect item shipped by DLHE Beauty

• A product received damaged due to our error

In these cases, we will provide a prepaid return shipping label at no additional cost.

We strongly recommend using a shipping service that includes tracking and shipping insurance. DLHE Beauty is not responsible for returned packages that are lost, stolen, or damaged while in transit.

Once your return has been shipped, please email your tracking number to:

Orders@dlhebeauty.com

This allows our team to monitor your return and process it as quickly as possible.

Final Sale & Hygiene Policy

Due to the nature of human hair products and for hygiene and quality assurance purposes, we reserve the right to refuse returns or exchanges on any item that has been worn, installed, washed, brushed, combed, cut, colored, chemically treated, or otherwise altered.